Accenture and Oracle to Jointly Develop Technology Solutions for Social Service Agencies First Scheduled Release to be Case Management Solution for Child Welfare Reston, VA – January 25, …

Accenture and Oracle to Jointly Develop Technology Solutions for Social Service Agencies

First Scheduled Release to be Case Management Solution for Child Welfare

Reston, VA – January 25, 2010

Accenture (NYSE: ACN) and Oracle have agreed to jointly develop integrated software packages to address the growing needs of social service
agencies around the world for cost-effective technology solutions to
handle rising workloads while providing enhanced oversight capabilities
and supporting outcome-focused program delivery.

“Public agencies are looking for technology solutions that can lower costs while increasing their ability to handle rising workloads to deliver better
and more effective services for the citizens they serve,” said David
McCurley, Accenture’s global managing director for human services. “We
are working with Oracle to address the rapidly rising public agency
interest in commercial-off-the-shelf solutions as an alternative to
more expensive custom-built software. This collaboration has resulted
in our development agreement and the introduction of a new solution for
child welfare case management.”

The Accenture Case Management Solution for Child Welfare on Oracle is a new, integrated case management solution designed to meet the specific requirements of child
welfare agencies. The solution is based in part on Oracle’s Siebel CRM
Public Sector Case Management commercial-off-the-shelf (COTS) product,
Oracle’s Policy Automation rules engine and Accenture’s extensive
experience developing child welfare solutions globally. It is expected
to provide a foundation and structure for next-generation child welfare
services in a manner consistent with the Accenture Public Service

Oracle plans to develop a Social Services Foundation Pack and Accenture plans to develop Oracle Application Integration Architecture Process Integration Packs to address disbursement and
collections requirements. The project is expected to integrate Oracle’s
Siebel Case Management with Oracle’s PeopleSoft Enterprise Financials
systems for disbursements and embed Oracle Policy Automation for
policy-based determination of eligibility.

The companies will work together using Oracle® Application Integration Architecture (AIA) to pre-build Process Integration Packs that use COTS software to
provide public agencies with more effective and efficient technology
solutions for social services. The benefits enabled by the social
services collaboration include, but are not limited to:

  • Support for Workload Management and Caseworker Effectiveness
  • Improved Client Services and Collaboration
  • Enhanced Oversight and Outcome-Focused Program Delivery

“Accenture is a global leader in the Social Services industry and we are extremely pleased to present a collaboration that is expected to bring next
generation solutions that enable innovation, best practices, and proven
software capabilities to the social services market,” said Kevin Curry,
Application Sales Group vice president, Oracle Public Sector. “What we
can deliver with our collective social services experience can raise
the bar for transformed service delivery across child welfare
organizations and other social services agencies that no longer
appreciate the costly maintenance and difficult upgrade paths of custom
built solutions.”

Accenture and Oracle have teamed together for nearly 20 years. Accenture is an Oracle Platinum Partner and has one of the largest Oracle enterprise solutions practices among full-service
integrators, with more than 44,495 Oracle-skilled professionals and
more than 4,900 Oracle projects completed or underway. Accenture is
frequently recognized as an Oracle leading partner as evidenced by 2009
Titan Awards and partner of the year awards across the globe.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 176,000 people serving clients in more than 120
countries. Combining unparalleled experience, comprehensive
capabilities across all industries and business functions, and
extensive research on the world’s most successful companies, Accenture
collaborates with clients to help them become high-performance
businesses and governments. The company generated net revenues of
US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page

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Comment by Alison J Stevens on February 18, 2010 at 17:56
There will be definitely be some teething problems leading to some kind of tragedy, i know i am very negative, but you just have to look at past experiences with new data bases and the soft ware CPS will blame the software,and not their own shoddy practice.

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